MysticGlow

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at inavdart@gmail.com for further instructions.

 

You must pay for your own shipping when returning any items.

 

Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at inavdart@gmail.com.

 

Damages and issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

You have the right to cancel or return your order within 14 days, for any reason and without a justification.

 

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at inavdatr@gmail.com. refund policy